E-Commerce - Dispute Management Assistant Manager

BangkokLINE Company ThailandProduct PlanningCustomer SupportFull-time

Department: E-Commerce

Team: Merchant Development

 

At the LINE E-Commerce Team, we are aiming to create new, differentiated services that best solve our local user needs while leveraging and working with global teams and technologies. We are only interested in working with pioneers who want to make a difference and enjoy the challenge of launching, scaling, and analyzing new services at a nationwide scale.

 

Responsibilities

  • Organize and work under time constraints at a continuous steady pace while paying close attention to detail to respond to cases within required period as indicated in the appropriate Service Level Requirements
  • Identify and provide resolutions to customer issues and requirements and use judgment to determine when to escalate situations as appropriate
  • Answer questions about cases, dispute resolution issues, and other general questions
  • Research and analyse inquiries and concerns and communicate the information required to take the appropriate action in resolving their situation
  • Review daily reports to proactively address and resolve issues
  • Identify areas for improvement and implement changes to consistently strive for greater effectiveness and efficiency
  • Understand and support both internal and external requirements as appropriate
  • Complete special assignments or assist in other areas of the project based upon availability and fluctuation in volumes

 

Basic Qualifications

  • Bachelor’s degree in any related field
  • 4-5 years of work experience in customer service, customer success, or related fields
  • Dispute management experience
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and/or other relevant software
  • Quick learner with analytical and logical thinking, as well as problem solving skills
  • Time management skills with efficiency and accuracy
  • Friendly personality with the ability to engage and connect with customers easily
  • Flexibility and adaptability in a dynamic, fast-paced team environment
  • Excellent spoken and written communication skills in both Thai and English

 

Preferred Qualifications

  • Experience in a tech company or an E-commerce platform

 

Location

LINE Thailand Head Office, Gaysorn Tower, Bangkok

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