Customer Care Supervisor

TaipeiLINE TaiwanCorporateCustomer SupportFull-time

TW Customer Care team is dedicated to providing an exceptional experience for our users. Not only resolving users’ issues and inquiries but also aiming to provide a wow experience to all LINE users.

 

Responsibilities

  • Customer care team routine operation including escalated inquiries handling, issue reporting, outsourcing management, quality assurance, chat bot building, etc.
  • Analyze customer satisfaction score (CSAT), inquiries, VOC (voice of customer), and more to provide comprehensible and actionable plans to optimize our operation
  • Communicate with various teams to maintain service quality
  • Maintain multiple contact channels including email, chat bot, chat support

 

Basic Qualifications

  • Minimum 3 year of work experience.
  • Data analysis and presentation skills
  • Patient, detail-oriented, positive, and motivated is a must
  • Embrace quick-paced work environment and challenges
  • Ability to maintain accuracy and attention to detail under pressure
  • Project management skills, good at identifying and solving problems quickly
  • Excellent written and verbal communication skills in both Mandarin & English (TOEIC 650 is required)

 

 

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