E-Commerce - Tech Consultant

BangkokLINE Company ThailandBusiness & SalesBusiness StrategyFull-time

Department: E-Commerce

Team: Growth & Strategy

 

At the LINE E-Commerce Team, our mission is to create freedom of entrepreneurship by empowering independent entrepreneurs and our LINE users to meet, interact, form deep connections, and make transactions through the power and scale of social commerce. We create new, differentiated social commerce services that solve local user needs while leveraging and working with global teams and technologies. As you will be part of the founding team, you will be expected to be quick to change, adapt and learn quickly according to the fast-moving market needs, and enjoy the challenge of launching, scaling, and improving new services at a nationwide scale and going through all the ups and downs that come with it.

 

Responsibilities

  • Drive API and integration system usage under the assigned seller management platforms and LINE SHOPPING Seller to achieve assigned targets
  • Consistently analyze and thoroughly understand assigned seller management platforms (including 3rd party, enablers, and agencies) and LINE SHOPPING sellers’ businesses, then present LINE SHOPPING API and future integration systems that would benefit both LINE SHOPPING and partners
  • Monitor and support inquiries from any API partners and/or API customers including collecting feedback and sharing it with internal teams for product development
  • Troubleshoot and act as the main contact person to solve technical issues related to API and any integration systems
  • Support API integration and facilitate/optimize internal operations including partners’ PDPA-related topics, legal-related document workflows, and setting up workflows for both cross-functional teams and assigned seller management platforms
  • Work closely with Product Teams, Category Management, LINE SHOPPING Seller Academy, and external seller management platforms to provide resolutions for issues
  • Design and generate training materials and procedures for internal and external users

 

Qualifications

  • Bachelor’s degree in Computer Sciences, Information Technology or a related field
  • 3-5 years of relevant experience in project management, sales engineering, and/or technical support
  • General knowledge of API and related tools
  • Excellent social skills in building win-win relationships with partners at all levels
  • Quick learner, analytic and logical thinking, problem solving skills, proactiveness, multi-tasking skills, and willingness to learn new tasks
  • Direct experience in technical customer support in a tech company is an advantage
  • Self-motivated with a strong “CAN-DO” attitude, result-oriented, and team player
  • Ability to work under pressure with tight timelines and limited resources
  • Native proficiently in Thai and professional proficiency in English (both speaking and writing)

 

Location

LINE Thailand Head Office, Gaysorn Tower, Bangkok

Relevant Jobs