CC_Training and Quality Assurance Supervisor

TaipeiLINE TaiwanCorporateCustomer SupportFull-time

TW Customer Care team provides an exceptional experience for our users. Not only resolving users’ issues and inquiries but also aiming to provide a wow experience to all LINE users.

 

Responsibilities

  • In charge of operational quality assurance for all LINE services.
  • Execute trainings and ensure the training quality and effectiveness, both online and offline trainings.
  • Ensure that training activities and processes comply with quality management standard and requirements.
  • Propose improvement plans according to training execution result and trainers’/leaners' feedbacks.
  • Oversees the planning, implementation, and tracking of improvment projects which has a beginning, an end and specified deliverables.

 

Basic Qualifications

  • Excellent planning, organizing and presentation skills.
  • Team player with "hands-on" mentality and experience cross-cultural working environment.
  • Excellent written and verbal communication skills both in English and Mandarin.
  • Minimum 3 year of work experience. Customer support related experience is plus.
  • Experience in project management is a plus.

 

 

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