LINE Careers

Department: Customer Care

Team: LINE Core

 

This position is responsible for handling and resolving customer queries about LINE products & services and deliver the best services to customer in variety of customer support channels. This position should be a good team player to achieve Customer Care KPI target and goals.

 

Responsibilities

• Handle and resolve customer queries about LINE products and services via channel provided including Voice, Non-voice and social media platform in Thai and English
• Properly handle cases and customer complaints, Identify, analyze and prioritize customer issues and escalate them to higher level or cross-functional teams to resolve the issues on time
• Deliver the best services to customer and highest customer satisfaction with the right procedures
• Build customer satisfaction score to improve LINE service
• Process for the user-related answering of customer inquiries in LIUS program (LINE Internal program)
• Ensure best quality of work and communicate effectively with the team
• Able to complete special projects and/or other tasks as assigned subject to business

 

Qualifications

• Bachelor’s Degree in any fields
• Minimum 1 years of experience in Customer Service
• Demonstrated ability to handle multiple tasks, to prioritize those tasks and meet deadlines
• Good Computer skills and Typing Skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and/or other relevant software application
• Be able to work 5 days a week in shift schedule (365 days operation)
• Experienced in Tech Company is a plus
• Fair command of spoken and written English is a plus

 

Representative Key Competencies

• Verbal and written communication skills
• Quick learner and problem-solving skills
• Active Listening
• Customer service oriented
• Accountability
• Self-motivated
• Attention to detail
• Initiative
• Adaptability
• Team work
• Friendly personality

 

Location

LINE Thailand Head Office, Gaysorn Tower, Bangkok