LINE Biz Solution Customer Success Technical Consultant

Taipei / TaiwanLINE TaiwanBusinessSales, Business SupportFull-time2021-02-24 ~ 채용시까지

As LINE Biz-Solution Custom Success Technical Consultant, you are the expert who knows the technical detail about Official Account Messaging APIs , LAP APIs, etc. With your support, our clients could leverage your profession to development their service / conduct marketing campaign on LINE’s platform to accomplish their business goals.

 

Responsibilities

  • Support clients to integrate LINE Biz solution in clients current service.
  • Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Work with customers/employees to identify technical problems and advising on the solution.
  • Log and keep records of customer/employee queries.
  • Update self-help documents so customers/employees can try to fix problems themselves.
  • Work with field engineers to visit customers/employees if the problem is more serious

 

Basic Qualifications

  • 3+ years of Internet industry experience.
  • Excellent skills of problem analysis and solving.
  • Strong inter-personal skills and the ability to work independently.
  • Great oral and written skills in both Chinese and English.
  • Proficient in the knowledge of computer science such as networking, databases, and technology trend.
  • Computer science or related technical degrees.

LINERs We are looking for: 

  • Stay a Step Ahead
  • Enjoy the Challenges
  • Keep in Sync, Aiming for the Same Goal
  • Decision-making
  • Always Data-driven

 

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