LINE Careers

Department: E-Commerce

Team: Service Experience

 

At the LINE E-Commerce Team, we are aiming to create new, differentiated services that best solve our local user needs while leveraging and working with global teams and technologies. We are only interested in working with pioneers who want to make a difference and enjoy the challenge of launching, scaling, and analyzing new services at a nationwide scale.

 

Responsibilities

• Collect and analyze customer feedback and data from various sources, such as surveys, customer interactions, and online reviews
• Identify patterns, trends, and insights to understand customer preferences, pain points, and areas for improvement
• Create reports and presentations to communicate findings and recommendations to key stakeholders
• Initiate projects and initiatives based on customer voice and feedback, working collaboratively with team members
• Assist in the implementation of customer experience improvement initiatives
• Stay updated on industry trends and best practices related to customer experience to contribute innovative ideas

 

Qualifications

• Excellent verbal and written communication skills
• Detail-oriented with a strong ability to prioritize tasks and meet deadlines
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong problem-solving skills and the ability to think creatively to find solutions to customer issues
• Proficiency in using data analysis tools and software (e.g., Excel, Google Analytics, CRM systems)
• Time management with efficiency and accuracy
• Friendly personality, with the ability to engage easily and connect with customers
• Strong presentation and storytelling skills to engage with and influence stakeholders through compelling data-driven insights and recommendations