LINE Careers

LINE Pay is a premium payment service that attaches great importance to user experience and voice of customer, keep maintaining service quality. As a LINE Pay Customer Service Representative, you'll be the 2nd tier representative taking responsibility for user/merchant inquiries, enhance user experience, create customer loyalty. We are looking for a team member with passionate, professional work experience in communication to join us.

 

Responsibilities

• Follow clear Standard Operating Procedures (SOPs) to streamline work tasks. 
• Cross-Functional Collaboration is required. Work closely with internal teams to resolve complex issues and improve overall service efficiency.
• Acting as customer advocated to find better solution of customer journey in each project.
• Tracking, monitoring customer feedbacks in the market.

 

Qualifications

• BS degree or above
• Have great CH/EN ability. 
• Have good understanding of user communication.
• 2-3 years of relevant experience