LINE Careers

At LINE Pay Product Growth Team, part of the Growth Marketing team, we are responsible for continuously optimizing the product by understanding user needs and solving pain points to create a seamless and convenient payment experience, all in support of the team goal to increase GMV. 

As a Service Planner in the Product Growth Team, you will transform local user insights into actionable product and service improvements that enhance LINE Pay’s user experience and drive GMV growth. You will work closely with cross-functional and cross-country teams (e.g., UX, development, QA, marketing, business) to ensure smooth communication, accurate execution, and timely delivery from concept to launch. 

We believe that accuracy, consistency, and clear communication are key to delivering outstanding results, and we celebrate accomplishments as a team. If you are detail-oriented, value collaboration, and enjoy contributing to impactful services in a supportive environment, join us to shape Taiwan’s cashless future with LINE Pay.

 

Responsibilities

• Identify and analyze user needs through data analysis, market research, user interviews, and focus groups, while monitoring industry trends (payments, e-commerce, fintech) and gathering relevant ideas from the team to transform insights into well-defined product requirements.
• Monitor industry trends (payments, e-commerce, fintech) and collect relevant ideas from the team for further evaluation.
• Coordinate and support the service planning process from concept to launch, ensuring all steps are documented, reviewed, and aligned with business goals.
• Prepare and maintain clear documentation (BRD/PRD, user flows, functional specifications) with attention to accuracy and consistency.
• Collaborate with local and remote UX, development, QA, marketing, and business teams, ensuring smooth handovers and progress tracking.
• Follow up on tasks and deliverables to ensure commitments are met on time and at the expected quality level.
• Facilitating cross-team decision-making across cross-functional and cross-country teams, ensuring updates are clear, consistent, and timely.
• Evaluate product/service performance after launch, analyze user feedback and key metrics, and recommend further enhancements.

 

Qualifications

• 5+ years of experience in product management, service planning, or project management, preferably in e-commerce, payments, fintech, or software industries.
• Proven track record of working in cross-country, cross-functional teams and delivering products from concept to launch.
• Fluent in English (speaking, reading, writing) and Mandarin; Korean is a plus.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Hands-on experience with user interviews, focus groups, usability testing, and other UX research methods.
• Ability to create detailed documentation (BRD/PRD), process flows, and product specs.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to prioritize and manage multiple projects in a fast-paced environment.
• Proactive, detail-oriented, and passionate about digital payments and innovative services.