LINE Careers

Position Description：

Corporate Business Team focuses on providing LINE Biz-Solutions to the Taiwan market. We are looking for a Technical Consultant who has experience in MarTech. Experience in service integration with clients is a plus.

As LINE Biz-Solution Custom Success Technical Consultant, you are the expert who knows the technical detail about Official Account Messaging APIs , LAP APIs, etc. With your support, our clients could leverage your profession to development their service / conduct marketing campaign on LINE’s platform to accomplish their business goals.

Responsibilities：

• Support clients to integrate LINE Biz solution in clients current service.
• Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps.
• Work with customers/employees to identify technical problems and advising on the solution.
• Log and keep records of customer/employee queries.
• Update self-help documents so customers/employees can try to fix problems themselves.
• Work with field engineers to visit customers/employees if the problem is more serious.
• Acting as a Data Steward, responsible for data management and dashboard development.

Qualifications：

• 3+ years of Internet/MarTech industry experience.
• Excellent skills of problem analysis and solving.
• Hand-on experience with SQL, and proficient in Tableau.
• Strong inter-personal skills and the ability to work independently.
• Great oral and written skills in both Chinese and English.
• Proficient in the knowledge of computer science such as networking, databases, and technology trend.
• Computer science or related technical degrees.