Explore Life at LINE
- What is LINE STYLE? LINE is … “A place where people who dream the same dream and realize that dream together.” The dream goal at LINE is to create No. 1 services, loved by users around the world, and to realize LINE’s mission of “CLOSING THE DISTANCE.” With that No. 1 goal in mind, LINE is the place where we work together as a team to achieve great things.In order to realize the mission of “CLOSING THE DISTANCE,” LINE always tries to understand consumers’ constantly changing needs, challenge ourselves and look at the bigger picture. Although LINE started as a search service, it drastically changed directions to become a messenger app due to the support we got from our users. And from that messenger app, we have grown into so many other fields, like gaming, fintech and AI. WOW=NO. 1 The value that LINE considers to be most important can be summed up in a single word: “WOW.” “WOW” is that “amazing first experience and impression that people want to share with friends.” No. 1 services that lead the market and that change paradigms always have “WOW.” The two ideas are inextricably linked: Pursuing Wow creates No. 1 services, and aiming to become a No. 1 services means creating WOW. Therefore, LINERs always need to ask ourselves this question, “Is this WOW?” This isn't just about products or services. It is a value that all LINERs must adhere to regardless of the organization they belong to or the job they are in charge of. LINE STYLE, LINE's DNA! LINE STYLE refers to LINE’s unique way of acting and thinking, and is the actualization of “WOW=No.1.” It is like LINE's DNA. Just like a species’ DNA isn’t created overnight, a company's own way of working and thinking evolves over time, too. And LINERs are the people who comprise LINE's genes, that is, LINE STYLE. The word LINER, which you can see all over the BLOGs on the LINE recruitment page, implies the meaning of individuals who make LINE's worldview. The story of LINE STYLE’s creation In January 2017, the first LINE STYLE (1.0) was created, consisting of six keywords: NEEDS, SPEED, DETAIL, DATA, TEAMWORK, and ENJOY. In fact, the ideas behind LINE STYLE had always existed at LINE since the company’s birth, but this was the first time we fully explained those ideas and came up with a common language to talk about them. People who had been working at LINE for a long time already knew those values from their experience, so they didn't need to have them explained. However, as of 2018, the total number of LINERs globally had grown to more than 7,000, with more than half of them joining LINE in the third and fourth year following the company’s establishment. So, for those newer LINERs, we needed to narrow the gap between them and those who had been at LINE since the beginning. In order to make it clear to everyone what kind of work style we are pursuing and to deliver it to the next generation of LINERs, we had to organize that knowledge in writing. This meant not creating something new, but a prioritization of what we have always talked about. Through this approach, we believe that LINE's unique corporate management and working methods will be maintained and will continue to develop!Reflecting the feedback we heard about LINE STYLE 1.0 — that the six keywords were somewhat abstract — each keyword was explained in more detail in LINE STYLE 2.0, which came out in October 2018. LINE STYLE 2.0 also demonstrated the changes in the internal and external environments that had occurred between the two versions, and the changes that LINE required in response. LINE STYLE will continue to be updated in the future as needed. LINE STYLE keywords There are a total of 11 LINE STYLE keywords and key concepts. Shall we take a look at them together? Users RuleIt’s not about us. It’s about them. Our entire business is built on understanding our users. To create WOWs, it is most vital to truly understand user needs. You must think from the users' perspective when making critical decisions and make their needs your prime criteria because users are the judges who ultimately determine success.But uncovering our users’ needs is a more difficult challenge than you may realize. Their needs can change from moment to moment. Often users don’t even know what their needs are, so discovering them requires an obsessive, almost fanatical, level of analysis. You need to keep an eye on their every action, no matter how slight, to uncover those hidden needs, constantly checking and re-checking, using every quantitative and qualitative method. Stay a Step AheadA swift beta rollout is better than a perfect one that comes too late However perfect, a service won’t draw attention from users if it misses the timing. The competition LINE is taking part in is a speed battle in a volatile environment. To be the best, a service must offer an amazing and unprecedented experience—with an emphasis on “unprecedented.”But unprecedented means more than just being first. What matters is being the first to be recognized by users. Plans can never be perfect, so you have to take risks, put them to the test right away, and then revise them constantly. Perfect Details‘Good’ is never good enough What makes the difference are the details. Detail is what differentiates a top service from the also-rans—because when we talk about details, what we’re really talking about is meticulousness.Those details emerge only after we repeatedly and painstakingly ask “Is there anything we can do to make this better?” “Is there any way to make this a little more perfect?” That attention to detail forces us to tweak and make endless tiny adjustments, gradually improving our services and taking them to a higher, more outstanding level. Always Data-drivenFollow the data, not your feelings Numbers don't lie. However, our feelings are much less trustworthy. Especially after putting a lot of hard work into a project, all of us have the tendency to see what we want to see. It’s tough to stay objective.Are users embracing a service as we expected? If not, why not? How do we fix the problems that are holding a service back? The solutions are in the data. You should always make decisions based on the numbers, especially in new markets. Fierce disagreements and fiery discussions are fine, but always look to the data for evaluating your opinions and choosing outcomes. Build Lean and Exceptional TeamsLeading services are made by agile, elite teams, not sprawling bureaucracies Making a team twice as large doesn't mean it can accomplish twice as much. In fact, it can often result in slowing down the team’s working speed. Leading services are often created by elite, compact teams, not sprawling bureaucracies. A soccer team with 100 good-enough players will lose to a team that has 11 elite players.As a company grows, its operations should be like a hundred lean start-ups working together, rather than like a bloated conglomerate. No one can compete with the giant global conglomerates based on size alone. Our advantage must be in the quality and efficiency of our workers. Always focus on organizing small, elite teams and strengthen them. Better, not bigger. Open Communication, Vertical Decision-makingTeams need to discuss things openly, but follow the leader’s decisions Everyone, including leaders, can make a wrong judgment. And no one is an expert in every field. The odds of finding success increase when you can have passionate, frank discussions, and everyone in the team feels empowered to add their voice when necessary.However, after going through the discussion process, only one direction can be chosen. The leader is the one who makes the choice and is responsible for the results. To successfully achieve that goal, a team’s members need to trust in the leader's judgment and work together toward putting the decision into practice. Keep in Sync, Aiming for the Same GoalThe end point can change, but the team always stays together When working towards a goal, a team has to concentrate its energy on going in the same direction. Otherwise, you’ll never get where you’re going. Every member should clearly understand the objective of the project, and if the needs of users shift then the team members also need to understand exactly how that changes their goals. It is the leader’s job to communicate those goals clearly and make sure everyone understands any changes. Team leaders and team members have to keep moving together, constantly sharing feedback and always aiming at the same target. Work Intensely and Be FocusedYou’re in trouble if you’re just ‘working hard’ Working a long time doesn't guarantee results. You are in trouble if you are just “working hard.” When you work hard, you get caught up doing whatever is right in front of you and never think about why you do what you do. To be the best LINER, you have to use your time in a smarter and more focused way. It is better to spend an hour working really intensely than 5 or 6 hours just kind-of-hard. You should also always be aware of the fundamentals underlying your work: What you are doing, for whom and why. 1% Problem-finding, 99% Solution-makingDon’t ask ‘What’s wrong?’ Ask ‘How do we make it right?’ Thinking critically can be an important part of creating a product or service, but don’t spend too much time fixated on what’s wrong—just 1% of your energy. Instead, put the other 99% into figuring out how to make it work. Anyone can find obstacles and potential problems, but at LINE we want people to concentrate their energy on discovering new things and generating new solutions that nobody has thought of before. Go Brave. No Fear. No RegretsIf you want to hit a home run, you’ve got to swing for the fences In baseball, a home-run king also tends to be a strikeout king because hitting home runs requires taking full, hard swings, which increases the risk of strikes. You cannot hit a homer from a bunt.The same is true for creating new services. If you have identified a feasible project with a sizeable potential market, you should take a serious swing at it, without being afraid of failure. And when someone else’s bold play turns out to be a failure, you shouldn’t criticize them. Instead analyze what happened and figure out the key lessons you can share, to prevent others from repeating the same mistakes. Learning from failure is the first step toward creating a success. Enjoy the ChallengesIf your heart is beating fast, then you’ve taken on a true challenge The history of LINE is the history of achievement and growth made through boldly taking on all challenges and failing without regret. This process is not enjoyable for everyone. Sometimes it can be so exhausting that you just want to walk away. But the harder the challenge, the greater the sense of achievement when you overcome it. It's exciting to know that, after so much effort and many trials and errors, our services can bring a sense of WOW to the world and make life easier and more enjoyable for millions of people everywhere.But that kind of heart-pounding experience is only available to those who enjoy wrestling with big challenges and who don’t give up in the middle. If you like being the first person to leave footsteps in the fresh white snow and are proud of leading a difficult challenge to success, you'll be able to enjoy your journey no matter how hard it is. And that's a great way to build a WOW service. LINE STYLE in LINERs’ everyday lives With the initial release of LINE STYLE in January 2017, the LINE STYLE keywords could found at every moment of LINERs’ lives. They aren’t just words, but concepts you encounter constantly throughout your everyday work. LINERs see LINE STYLE in the onboarding programs that new LINERS receive, in the in-house communication programs and events, the employee evaluation system, and the Global WOW Project Awards, where employees determine which projects created the most WOW each year! LINE STYLE is with you every moment from when you start and as you grow as a LINER. In addition, after the update to LINE STYLE 2.0, we began sharing the LINERs’ way of work by applying them to various products so that it can be easily accessed anytime, anywhere. In particular, a guidebook was created so that LINERs can understand LINE STYLE in more detail and in three dimensions. We also distributed WOW and keyword stickers that can be attached to visible places so that everyone can be reminded of the LINE STYLE keywords throughout the day. In addition, LINERs are able to see the keywords throughout their office space, on desktop wallpapers, screen savers and digital posters. *See LINE STYLE BOOK LINE STYLE BOOK and soft and fluffy stickers LINE STYLE stickers for laptops, calendars and diaries Desktop wallpapers and screen savers on LINERs’ PCs while they are away We are looking for people who are ready to challenge themselves to make their dreams according to LINE STYLE. LINE STYLE is not just a word, but a way of thought and a system of values we use for making our choices and judgments, and the foundation for every moment of our work as LINERs. Those who want to hear users around the world say “WOW” work according to LINE STYLE. Those who dream of creating No.1 services and want to do so together with outstanding colleagues.Above all, those who think “LINE STYLE sounds like my style,” do not hesitate, but challenge yourself now! Go to LINE Careers *See LINE STYLE BOOK
- Learning to live LINE STYLE – the journey of a new LINER Get to know LINE STYLE On the very first day a new LINER joins us, we briefly introduction them to LINE STYLE – LINE’s unique approach to work that ensures everyone in the company remains focused on creating the best products and experiences for our users. Soon after that, though, they get to learn LINE STYLE in-depth, with the training takes place during one of our monthly New Employee Orientation (NEO) days. The NEO is a great way for all LINERs to get to know their colleagues better and, most importantly, learn all about LINE STYLE.At NEO, we start with an ice-breaking session for new LINERs to mingle and “close the distance” with their teammates, offering an opportunity to interact with colleagues from diverse backgrounds and from other functions. Then, the facilitator introduces LINE’s main internal tools, like CONNECT, HRonLINE, and the OAs, which can assist new LINERs in adapting to LINE’s work environment. Right after the general section, the main part of the training begins, with an in-depth focus on LINE STYLE. We start by showing interesting videos and scenarios that demonstrate each of the LINE STYLE definitions. Once the new LINERs begin to understand the meaning behind each of the LINE STYLE concepts, we encourage them to discover ways to relate those ideas to their own lives and share that understanding with others. After that LINE STYLE introduction and getting to know their teammates, the focus shifts to putting LINE STYLE into action, with several interactive exercises designed to reinforce the core ideas and deepen their understanding. The NEO training day is very popular with new LINERs and frequently receives extremely positive feedback, with participants saying they find it stimulating and it helps them feel they’re part of the LINE family. And, even after the training day, we continue to reinforce the LINE STYLE concepts and help people learn to apply them in their daily activities. Putting LINE STYLE into Practice At LINE, we think it’s important for everyone to apply LINE STYLE in their work and use it as a foundation for excellence. This year, LINE Taiwan started a quarterly incentive program called the “SPOT BONUS Program,” where project leads nominate LINERs who have achieved particularly impressive results. The management team then evaluates the projects and candidates, choosing those that are the best examples of LINE STYLE in practice and that offer much for everyone else at LINE to learn from. Winning Examples of LINE STYLE! As the nominations of the Global WOW Project Awards 2019 kicked off, LINE Taiwan gathered plenty of brilliant projects as potential nominees, including LINE SPOT, the LINE Digital Accountability Program, LINE TODAY Monetization, Service-Oriented Platform, LINE Shopping TW: 1111 Crazy Shopping Day and the TW Election Project from LINE Taiwan. The Taiwan office was eager to introduce our best work to LINERs around the globe, and after several rounds of internal evaluations, we finally selected LINE Shopping TW: 1111 Crazy Shopping Day to represent the Taiwan office. Among the five shortlisted global projects, LINE Shopping TW: 1111 Crazy Shopping Day ended up in third place. We were very proud to introduce the Taiwan office’s project to all LINERs and to demonstrate to the whole company how LINERs in Taiwan live out LINE STYLE. ※ Please note that the details described in this article may not apply to all offices.
- Global WOW Project Awards 2019 LINERs frequently hear the expression “WOW=No.1.” Together with the LINE STYLE – the foundational guide to LINE's unique culture – that idea of “WOW=No. 1” is the standard that underpins all we do and pushes LINERs around the world to pursue and create WOW. To celebrate the projects from 2019 that best embodied the spirit of WOW, in January LINE held the Global WOW Project Awards 2019. The highly coveted WOW award trophies—Gold for WOW OF THE YEAR, Silver for BEST WOW,and Green for WOW WINNER and WOW Finalist. A truly international awards event Taking place in LINE’s Shinjuku, Tokyo office, the awards event was broadcast live in ten offices and seven markets – Korea, Taiwan, Thailand, Indonesia, Vietnam, China and Japan. LINERs everywhere watched the live broadcast and waved and interacted throughout the big event. With so many people participating from so many countries, it was a true testament to the global nature of LINE. A scene from the Shinjuku, Tokyo office during the Global WOW Project Awards 2019,as LINERs from other offices around the world also participated. "This is how our project triggered WOW!" The event began with presentations by the project managers of the five projects that made the finals. Many projects had been initially nominated in October 2019, with 35 of them making it out of the first round, and then in December five making it to the final round. LINERs around the world were able to watch the project managers’ presentations live and vote for the most WOW project through online voting. Shortlisted projects : - LINE Starbucks Card Project - LINE Shopping TW: 1111 Crazy Shopping Day Project - LINE NEWS: Deep Personalization Project - Smart Channel Project - Antman Project (From left to right) Yosuke Mazaki of LINE Starbucks Card Project, Ku Chang-Hsin (Jerry) of LINE Shopping TW: 1111 Crazy Shopping Day Project, and Ryo Nakamura of LINE NEWS: Deep Personalization Project. (From left to right) Daisuke Asai of Smart Channel Project, and Joonsik Baek of Antman Project. Everyone is on the edge of their seats… Once the presentations were over, it was time to vote. This truly was an award by the people. Some offices also held small events with draught beer to make the award ceremony even more festive. Everyone was on the edge of their seats guessing which project would take home the WOW OF THE YEAR Award! Each person was able to vote for two projects, and each LINER’s vote matched 1 WOW Credit = 1 USD.LINERs’ votes were tallied and converted to cash prizes, which were given to winning projects.LINERs who voted were able to enjoy refreshing beer as well! Which project will be the 'WOW OF THE YEAR'? Many LINERs participated in the event trying to predict the results. (Drum roll) “The WOW OF THE YEAR for 2019 is…!” Once the votes were in, it was time to count the results – and it turned out there were a lot of votes to count! But once the results were tallied, the winner was clear: Antman Project was the No. 1 WOW OF THE YEAR project! "Antman Project" is a project that converts image formats without reducing picture quality to save on storage in LINE albums. The project name is based on the technique that shrinks the size of big data. In addition to boosting the data transfer speed, one of Antman Project’s big strengths was its ability to create a variety of effects. The moment Antman Project was announced, cheers went up in all the LINE offices. LINERs watching the live broadcast from the Bundang office in Korea exploded in cheers as well! On this day, the members of the Media Platform, who were at the event from start to finish with the anticipation of the award, shared in the delight of winning the award with their colleagues. LINERs at the event in Japan were able to listen to their award acceptance speech given all the way from Korea. "Bundang office in Korea, please come on out!” People in the Shinjuku office waved to the LINERs at the Bundang officein Korea. Pictured is a LINER from Media Platform giving his acceptance speech! Congrats! Project Manager Joonsik Baek of the Antman Project,who was awarded WOW OF THE YEAR, posing with Jungho Shin (left) and Takeshi Idezawa (right). The Global WOW Project Awards 2019 and Kick-off Meeting 2020 ended with great success thanks to the awardees and participants. The Global WOW Project Awards were launched in 2019 to discover more best practices that displayed meaningful challenges and achievements as well as to share them with all LINERs so as to continue bringing more WOW to the world. We look forward to seeing more projects being nominated in 2020 for another round of friendly competition. ※ Please note that the details described in this article may not apply to all offices.
- Welcoming New Employees in the COVID-19 Era: Remotely but Warmly Despite the challenges created by the COVID-19 pandemic, LINE continued to welcome many new employees throughout 2020. One of the big onboarding periods occurred last summer, from July 1 to 6, 2020, when we onboarded a great group of new hires, all without meeting anyone in person to ensure the health and safety of all. Let’s take a closer at how we went about that! #Preparation Introducing “Work Box”, providing all a new employee needs to become a part of LINE LINE’s unique “Work Box” offers new hires all the supplies they need to hit the ground running. LINE's unique package of onboarding and training supplies for new hires is called the “Work Box,” and they were sent to the homes of everyone right before they joined us. Included in the Work Box were work equipment, training supplies labelled with the dates they were to be opened for each training exercise, and exclusive gifts for new LINERs. Each box also contained several envelopes with numbers on them, so new hires get to enjoy the fun of opening them every morning in order. “Work Box” Zoom-In (Left) An envelope a day! Each envelop comes with a date written on it, so you can access each day’s supplies as you need them. What was inside the last envelope, wrapped in opaque packaging to keep its contents a secret? (Answer below!)(Middle) A look at the envelope for the first day, containing books recommended by LINE CEO Jungho Shin, letters, a LINE STYLE Book the explains the way LINERs work, and a step-by-step checklist for new employees that explains the system and device settings.(Right) A selection of LINE Friends products, like earphones and snacks, to welcome our new LINERs. #Training How has remote onboarding changed the introductory training process? Even though these days we are unable to meet each other face to face, LINE still takes the remote version of our introductory training for new employees very seriously, provided networking and training sessions that are just as helpful and engaging as the old, in-person system. But, in addition to the challenge of helping our new hires get to know their colleagues over video streaming and making sure they get the knowledge they need to succeed at LINE, moving the training online also offered several advantages. Let’s take a look at just how the remote onboarding system works. Instructors in Space, Trainees on the Beach Under a Palm Tree On the beach, if only in their hearts! LINE’s online version of the Korean game show “The Golden Bell Challenge” Although all the new employees were watching from their homes, everyone loaded a fun beach background to make it feel like they were participating from a warm, sandy beach. One instructor gave a brief introduction about the company from the nearby Andromeda galaxy, while another instructor talked about LINE's global challenges against the backdrop of an animated movie. Rather than sitting in an office, lecture room, or conference room, the new hires and LINE instructors both were able to get closer while relaxing in a familiar place. In addition, our LINE T-shirts and matching items contained in the Work Box further reinforced the ties between fellow colleagues. Although everyone was apart, they were together at heart. Forget the Boring Lectures, We Offer Engaging Events Most of us find it hard to spend too long listening to online lectures, just sitting at home, doing nothing. Imagine having to do that all day long, day after day for a week. Obviously, that approach would have created a lot of bored LINERs who probably wouldn’t have learned much about the company. So, instead, we created a variety of training programs that let everyone participate and enjoy themselves. One approach was to turn to competitions, providing opportunities for the trainees to go over what they learned each day, small group discussions where trainees could share their thoughts on various topics with their new colleagues, daily missions based on the various features of LINE Group Room, and real-time livestream chatting (with gifts going to everyone who participated)! Capping the Training with an Online Completion Ceremony "Now I'm a real LINER!" An online completion ceremony that had a surprise guest: Brown! “Dear fellow coworkers, are you watching me now? A heart-warming photo relay, where each participant added their hand to the photo of the Certificate of Completion. On the third day, the last day of the training, it was finally time to open the opaque envelope from the Work Box. Surprise! It turns out the envelope contained a certificate of completion for the training, along with a (sparkling) green crown that symbolizes LINE. After taking a group photo with their colleagues, with everyone holding a certificate with their names on it, and a celebration with the surprise guest BROWN, at last the trainees truly felt like real LINERs. Then everyone received a surprise welcoming message from the teams they are going to join, plus a picture of the team members. #Colleagues Although far apart in distance, together at heart (Left) Eating all together over a video chat to build camaraderie.(Middle) Teams try to build group pictures over video chats to have some fun.(Right) A drawing competition, featuring people’s favorite LINE Friends characters. While conducting training remotely can take some getting used to, all the new LINERs soon got the hang of it and enjoyed a range of fun team-building activities. In addition to the Main Team, where most of the training tasks took place, people also enjoyed a Meal Team, whom they ate lunch with every day, and a Common Interest Team, who they bonded with over their shared interests. Among the fun and engaging activities LINE offered, there were drawing competitions, MBTI tests, tea time, and an in-house program called “30-day Goals,” where people chose during which they set their desired topics, such as coding or working out at home each day and encouraged each other to grow those habits for 30 days. Through the screen of their thin monitors, everyone was able to make memories and grow closer to their new colleagues. #Supplementary Story Ever since the first online introductory training Even though the official training period lasts a week, growing closer to your colleagues and learning about LINE is an ongoing process. Which is why we arranged for additional sessions for the newly graduated trainees, after one month and 100 days. Those new trainee alumni sessions help reinforce the lessons of the training week and deepen the ties they built with their new coworkers. And after the end of "LINE+100," the party celebrating their 100th day at the company, those young LINERs also got a special set of gifts, encouraging their healthy and brave steps forward as LINERs. The 2020 introductory training for new LINE employees offered a special experience, where everyone was able to face a variety of new and different challenges in the wake of an unexpected remote training situation. Although meeting remotely may leave something to be desired compared to in-person teambuilding, thanks to the efforts and enthusiasm of all, this new approach to new-hire training ended up being more meaningful and memorable than ever. Please give a warm round of applause for our proud No. 1 WOW Players, the young LINERs who joined the company under the current circumstances. We look forward to meeting the next WOW Players who will take on a bigger challenge on the global stage together with LINE! ※ Please note that the details described in this article may not apply to all offices.
- "Unexpected Lunch," great food with LINERS who share the same interests. “I wonder if there are other LINERs who have similar hobbies and interests as me...”“I wish there was a place to talk with more LINERs from other teams...”“Unexpected Lunch” started in November 2018 as a way to help LINERs find colleagues who have similar interests and hobbies, or for people who just wanted meet LINERs from other teams and other parts of the company. Since the lunch launched, there have been 27 of these events, so let’s take a look at some of the most successful ones. What is Unexpected Lunch?A small lunch-based program at LINE's Korean office,offering a chance for LINERs with similar interests to talk and enjoy some good food. Calling everyone born in a Year of the Pig The year 2019 was the Year of the Pig, so early that year we held an Unexpected Lunch for LINERs born in the Year of the Pig — whether 1971, 1983 or 1995, all were welcome! LINERs born in 1971 were given name tags bearing an image of a "White Pig" (because 1971 is known in astrology as a “metal” year, which is symbolized by the color white), while people born in 1983 were “Black Pigs” (black meaning a “water” year), and 1995 LINERs were “Blue Pigs” (blue meaning a wood year).Ages and seniority have traditionally been a big deal in Korea, but this Unexpected Lunch was a good way to break down those barriers, helping people to get more comfortable with mixing freely in a relaxed setting, without worrying about age. People started talking about their favorite stories involving traditional astrology (a popular subject in Korea) and soon new friendships were made — friendships that continue to this year. LINERs participating in "Unexpected Lunch" for people born in the Year of the Pig Healthy minds require healthy bodies— an Unexpected Lunch for LINERs who enjoy keeping in shape There is a saying in Korean that “The only thing you can change with your will is your body.” But while we all know we should exercise regularly and be healthy, putting that into practice is hard for most people.The theme of this Unexpected Lunch was LINERs who are trying to stay in shape, whether going to the gym regularly or just doing simple things like walking short distances rather than taking a bus. People shared their stories about trying to get into shape, like one fitness club beginner who was fighting with all sorts of aches and pains from their new workout regime, and another person who swims every day before work, or the person who was busy shopping for yoga outfits before joining a yoga class. All in all, this was an especially determined Unexpected Lunch session. Our "Unexpected Lunch" dedicated to LINERs who are dedicated to working out. Unexpected Lunch goes remote for the Covid-19 age Due to the social distancing policies we’ve all had to follow to prevent the spread of COVID-19, most social events have been cancelled. But not Unexpected Lunch, which simply moved to the internet — instead of meeting in person, now our friendly LINERs meet through video conferencing. For example, we held one videoconference lunch under the theme of “LINERs flying Internet Airlines,” inviting people who had to cancel their travel plans because of the pandemic. People at “together,” even though they were at home, and shared stories and photos of their favorite travel destinations. After a year of lockdown, people really bonded over their love of travel and talked about how much they were looking forward to traveling again soon. The Unexpected Lunch event for “LINERs flying Internet Airlines" Unexpected items to brighten the Unexpected Lunch Although the LINERs who join each Unexpected Lunch share the same interests, it can still be a little awkward getting to know new people. So, to help break the ice, we always prepare a few items to help people get comfortable.Everyone wears name tags, so everyone knows their names, and we try to decorate people’s name tags in ways that better illustrate people’s interests. For example, for an Unexpected Lunch about baseball, we included the logo of each person’s favorite team on their name tag. That way, everyone has an easy topic to turn to to help keep the conversation going. Name tags that show different characteristics of the theme (from left to right, "LINERs who watch Netflix" and "LINERs who like baseball") Another item we supply are "question kits." We ask participants what kind of questions they would like to ask to the other participants, and then place those questions on the lunch tables. That way, if the conversation ever starts to slow down and the atmosphere grows too quiet, it’s easy to turn to those pre-made questions to jumpstart the discussions. A question kit to help keep the conversations keep going ("What’s your favorite horror movie?”) We also create LINE group chat rooms for the participants, so they can continue talking after the lunch is over. That way, the new relationships they’ve started at an Unexpected Lunch can grow and deepen naturally and easily. And once these new friendships have been formed, people can use the chats to discuss anything else people discover they have in common. LINE group chat rooms, which continue to connect LINERs even after Unexpected Lunch The topics of the Unexpected Lunches so far! 1. LINERs with cats2. LINERs who watch Netflix3. LINERs living alone4. LINERs who ski or snowboard5. LINERs who love to workout6. LINERs binge-watching Sky Castle7. LINERs born in the Year of the Pig8. LINERs sending their kids to kindergarten and grade school9. LINERs who like traveling around Korea10. LINERs who like baseball11. LINERs planning to travel to Europe in 201912. LINERs planning to travel to North America in 201913. LINERs excited for music festivals in 201914. LINERs planning to travel to Asia or Oceania in 201915. LINERs who love water sports16. LINERs who love Disney and Pixar17. LINERs who enjoy horror movies and thrillers18. LINERs who love musicals19. LINERs who enjoy video-sharing platforms20. LINERs who play musical instruments21. LINERs with dogs22. LINERs who enjoy dancing23. LINERs who ride bicycles24. LINERs with exotic pets25. LINERs born in the Year of the Rat26. LINERS flying "Internet Airlines"27. LINERs who support medical professionals fighting COVID-19 And Unexpected Lunch continues~ For more than two years, Unexpected Lunch has been bringing LINERs together from across the company, showing everyone how there’s much more to LINE than just work. In doing so, it has become a much-loved part of LINE’s culture and corporate life, helping LINERs connect to each other and build friendships, creating an environment that is positive, stimulating and genuinely fun. ※ Please note that the details described in this article may not apply to all offices.
- ICE CREAM DAY at LINE Pay Taiwan Cool down and have fun at LINE Pay’s Ice Cream Day! The employees at LINE Pay Taiwan work hard throughout the year, so we like to reward them with a range of special days and occasions, like with the Christmas Party, Spring Gala, and Family Day. But during the hot days of summer, nothing is as refreshing and fun as ice cream — which is why we came up with Ice Cream Day! On this fun day, we brought in an ice cream machine to the LINE Pay office, offering plenty of frozen fun for all our LINERs. Not only did people get to enjoy some icy refreshment, but they also got to demonstrate their creativity with their ice cream decorating, with a variety of toppings and dressings. Some people made their colorful concoctions, full of toppings, while others drew cute faces and other images on their ice creams. There are no rules on this day, and everyone can make their own masterpiece. Most importantly, this event was a great opportunity for colleagues to socialize and get to know each other better. Not only was Ice Cream Day an enjoyable diversion, it helped build connections within the company and meet more of their colleagues. We believe that creating a friendly work environment with events like this really enhances employee motivation. Ensuring that everyone feels welcome and included is what makes LINE Pay Taiwan a workplace that people truly value. ※ Please note that the details described in this article may not apply to all offices.
- LINE’s Responses to COVID-19(2) Don't take good things for granted Unlike the office, where everyone sits in identical, evenly spaced desks, home offices can be wildly different from each other. For me, working from home made me appreciate just how nice the equipment and furniture is in the LINE office. I guess I was so familiar with the office’s good points — the dual monitors, adjustable standing desks, Herman Miller chairs — that I had been taking them for granted. But, as someone who’s been living alone for five years in a studio apartment, my lonely little laptop and desk feel so small. Plus, now that I’m sitting in my apartment chair for so many hours, I’m really realizing how hard it is and how much it hurts my back! Talking to my fellow LINERs, I’ve discovered I’m not the only one who feels this way. Lots of us miss LINE’s excellent office amenities. Fortunately, LINE has heard our complaints and decided to take action. Since we need to work at home, LINE is allowing employees to bring home all sorts of office equipment, such as monitors and desktops, so we can re-create the office in our homes. LINE even paid for the taxi and delivery expenses people used to bring that equipment home! Sending help to people’s homes As COVID-19 surged in Korea, LINE did more than just offer support for the office: We also made a point of helping people’s personal lives. When first big outbreak in Korea started in Daegu, a city in southeast Korea about three hours from Seoul, LINE sent protective masks to LINERs and their families who lived in the region. At the time, finding high-quality masks was really difficult in Korea, so the help made a big difference and was very much appreciated. CaptionMasks delivered to people’s homes! For LINERs with families, working at home meant working with their kids around, especially during those times that schools were shut down. While kids usually like having their parents around more, they often don’t understand why mom or dad won’t play with them. So, it can be hard to get work done when a little one is insisting on doing something together. For this reason, LINE devised the "Home Office Board," a handy tool to help LINERs defend their workspace while working from home. Three images of Home Office Board (Korean, English, and image versions for young children who cannot read yet) The Home Office Board can be hung on the door to wherever you work at home, letting the kids know that mommy or daddy is busy and cannot play just now. It’s a good way of ensuring you can get your work done. (Note: The Home Office Board is unfortunately quite ineffective with cats).Later, LINE held an event asking people to share photos of their home offices, with the Remote Work Board on display. People had a fun time comparing the different ways their colleagues have set up their home work spaces. Photos of the "Home Office Board" event Fun photos of pets infiltrating people’s home offices Don’t risk your health for cherry blossoms! In addition to the face masks LINE sent to everyone’s homes, the Product Design Team actually sent flowers to their team members, to try to lift their spirits. Along with the flowers, the team sent a message urging them to be safe and stay home instead of going out, even though it was cherry blossom season at the time. Together, the flowers and the witty message really brightened everyone’s day. Take a look at their thoughtful gift. CaptionThe lovely directions and photos that are pretty like flowers Mommy’s little coder… For kids who are supposed to be in school, the COVID-19 outbreak forced many of them to study from home instead. With space tight in a lot of people’s homes, that often had the effect of turning kids into something more like colleagues, as lectures and studying had to take place nearby their parents as their parents try to work. Plus, not everyone has enough separate devices for parents and kids all to get their work done.Once again, LINE was ready to help, offering a variety of tablets and laptops people could rent for their kids. It was a small gesture, but LINE was happy to do what it could to help people work better in these tough times. Other responses In addition to those abovementioned steps, LINE had plenty more efforts going on to deal with COVID-19. For those LINERs who had to come to the office, the company thoroughly disinfected the office on a regular basis: When the COVID-19 alert level was "Orange," the office was disinfected once a week, and when the alert level raised to "Red," disinfecting was increased to every day. In addition, acrylic panels were installed in common areas, like the lobby and company café, to minimize physical contact. Areas frequently touched by hands such as elevator buttons and doorknobs to meetings rooms were covered with anti-viral films and are disinfected at least three times a day. (We thank everyone who worked diligently to keep the office so safe and sanitary.) LINE also stalled thermal imaging cameras to check the body temperature of all visitors. Hand sanitizer, contact-free thermometers, and disposable masks are provided in the common areas on each floor (and, in fact, disposable masks have long been available at LINE to protect employees from the fine dust pollution that occasionally arises). All told, COVID-19 has really made it clear to me just how much LINE values the safety of its employees. CaptionIn-house language classes using LINE Group Call (with the LINERs wearing masks in the office) Despite the pandemic, LINE continues to support in-house and external language classes for LINERs. In the past, people would meet in conference rooms at lunchtime, but now they study remotely using LINE Group Call. I am taking a Japanese class, and personally I actually prefer the remote classroom setup because I feel less self-conscious about my pronunciation. If I want to practice speaking on my own, I can just turn off the microphone and practice! (Of course, I always listen to my sensei!) Because I work from home, I feel more pressure to respond to my messages and emails quickly, and that means more time sitting at my desk than before. I could feel myself growing ever more out of shape, so when LINE announced it was starting remote stretching classes, I jumped at the chance. Now I get to enjoy 30 minutes of online stretching and coaching from the comfort of my home. Sending support to the local community On March 6, a patient tested positive for COVID-19 at Bundang Jesaeng Hospital, which is close to LINE's office. As a result, medical staff closed down some wards and had to take other steps to prevent further infections, which forced the hospital cafeteria to temporarily close. When we heard about this, we knew we had to help, so LINE stepped up and started offering warm lunch boxes and rice balls for the hospital medical staff. What’s more, we used our usual food partners who typically supply LINE with food but who have suffered from decreased business now that so many LINERs are working from home. It was a great opportunity to help out two of our neighbors at the same time. LINE sent box lunches and rice balls to a nearby hospital to help them through a COVID-19 outbreak. Despite the pandemic, LINE does not stop COVID-19 continues to challenge all of us, so the company-wide remote work system will stay in place for the time being. In this time of so many changes and difficulties, LINE will continue to support its employees in every way we can, doing our best to make work and life a bit better. It may be frustrating and difficult, but for me, my family, colleagues, and for the many people suffering from COVID-19, let's work a little harder and overcome this difficult time safely together. Hang in there! ※ Please note that the details described in this article may not apply to all offices.
With the LINE messaging app as the cornerstone, LINE's businesses encompass the development and operation of all sorts of mobile-first services—including communications, content, entertainment, and advertising—as well as new businesses like fintech, AI, and other areas. Under its corporate mission of "Closing the Distance," LINE strives to bring people around the world closer to each other, information, and services. LINE also aims to be the "life infrastructure" for more than 180 million monthly active users around the world based on the vision "Life on LINE." Working on a global basis with colleagues from many countries and markets, we are continuing to grow, helping society and blurring the line between online and offline. In March 2021, LINE completed its business integration with the Z Holdings Group, one of Japan's largest internet-related companies.